TERMS & CONDITIONS
BackToTheAirport.com cannot accept responsibility if you miss your flight due to the following;
Incorrect information supplied in the booking form
If you do not show up at the agreed time
If you do not show up at the agreed pickup point
If you have excess luggage we have not been informed about, you may be refused to travel with us.
If your conduct is unacceptable in our vehicles, towards other passengers or the driver, you may be refused to travel with us.
If you did not receive a confirmation email from us confirming your travel dates and times
You must allow sufficient time when booking your taxi to allow for the check-in times required by your airline. We advise passengers to plan to arrive at the airport with plenty time prior to flight departure
Conduct in our vehicles:
We ask you to behave in a manner that you would expect others to behave towards you.
In appropriate behavior towards fellow passengers or driver may see you refused travel with us.
No drinking or eating is permitted in our vehicles.
No smoking is permitted in our vehicles.
Anyone who is under the influence of alcohol or other substances may be refused to travel with us.
Will do our best to acknowledge and confirm your booking within 24 hours of receiving your travel request, if your booking is more than 7 days away please allow up to 24hours for us to respond back, particularly during the busy periods.
Will confirm pick up points and exact pick up time 24 hours prior to your booking.
Will take road works into account which may affect traveling time, i.e. we may have to revise pick up times to take this into consideration
Reserve the right to refuse to take extra luggage if we are unable to accommodate this in our vehicles, particularly if we have not been made aware of it, this means you may be refused to travel with us.
Payment can be made by credit card, debit card (subject to a max 5% surcharge)
Use our own approved drivers wherever possible but do use third party companies when required to ensure appropriate service where if necessary.
Taxi service, reliability and punctuality is an integral part of any trip or holiday.
Planning our daily work schedule requires leaving room for flexibility, traffic and ad hoc changes.
We have implemented several control mechanisms in the booking process and first contact to eradicate problems later on.
Good communication regarding delays and cancellations on the traveler’s part is vital.
Reliable service is a priority, we aim to arrive early at every booking, that requires our customers to be punctual at their pick up point.
The planning process also aims to leave out stress situations for the drivers, this has a direct effect on road safety and passenger comfort.
Our drivers complete a daily check form on the fundamental safety of their vehicles: mechanical, electrical, tyres and overall cleanliness.
We believe that constant evaluation secures a high level of service.
While we will do everything we can to ensure that we get you to your destination on time there are circumstances out with our control for which we accept no responsibility for, these are as follows, but not limited to:
Weather conditions (i.e. Road closure; Volcanic Ash; Snow)
Excessive traffic (M25)
Any events that negatively influence normal journey times.
The company and its member drivers cannot be held responsible for any actual or consequential financial or professional loss, missed travel connections (flights, trains, bus etc.) due to the late or non-arrival of any taxi vehicle.
Every effort will be made by the Company to ensure that the taxi will arrive on time and reach destinations on time. The Company shall not be held responsible or liable for any delays (and/or arising consequential losses) that occur beyond its control.
Licensed taxis are insured for passenger and third party claims as per Lewes District council regulations, however customer’s personal property is carried entirely at their own risk and the company shall not be liable or held responsible for any loss or damage to said property.
The company and its member drivers reserve the right to refuse to carry passengers who are under the influence of alcohol or drugs and who in the opinion of the driver pose a threat to him/herself or his/her vehicle.
All (non fixed/price) journey cost estimates are offered in good faith, neither the company or its member drivers can be held responsible for any variations from those good faith estimations.
It is the customer’s obligation to actively seek out our designated taxi booked with us. Also to provide a working mobile or landline telephone number. The company and its member drivers will do all they reasonably can to ensure the taxi is waiting in an appropriate place for customers to find and will assist customers at all times.
A credit/debit card deposit will be required on Most bookings and multiple taxi bookings and may or may not be refundable subject to subsequent clauses contained within these Terms & Conditions.
All bookings accepted by the company will be bound by these terms and conditions and customers will be deemed to have read and understood them when booking.
Proceeding with a booking (either online, by email, by text message, or by telephone) infers that the customer has read and agreed to these “Terms and Conditions”.
Soiling – There will have to be an additional charge for soiling if it requires the taxi to be taken out of service for cleaning. This charge will be within the guidelines of Lewes District Council at £60 minimum charge
Car Park Fees. When the booking requires the taxi to be parked in a Car Park (e.g. waiting for the customer at an airport), the customer will be charged the Car Park Fees in addition to the taxi fare.
In the event of a “No-show” by the customer, or if a confirmed booking is cancelled by the Customer within 1 hour of the start of the period of hire, all monies paid will be totally non-refundable.
In addition, the full charge may be debited, especially where the journey pick-up point is from an airport or seaport.
Our drivers are requested to wait at the airport till the flight details are removed from the airport’s arrivals screen or until we receive additional information from the customer that the taxi is no longer required.
This applies also to domestic pickups as well.
Our drivers are requested to wait until we receive additional information from the customer that the taxi is no longer required.
Online Payments Cancellations;
If for whatever reason you need to cancel your reservation please contact us ASAP on, 07901553363
Cancellations less than 1hour in advance will still be charged at full price. Cancellations less than 7 days before booking incur a fee of 25%. Cancellations more than 7 days before booking will receive a full refund minus banking fees of 5%.